Luminare founder Caitlin Curtin has been featured in the press and publishes articles in professional and business journals on learning, communications, and technology. She is also a frequent speaker at conferences worldwide.
Just-in-Time Information: Designing and Building a Performance Support System
A case study of an electronic performance support system (EPSS) that was built for the California State Automobile Association. Luminare outlines the organizational, information, design, and technology factors that have made this project one of the most sucessful large scale EPSS in existence. Read it.
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